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Public service leaders – senior civil servants who lead and improve major
government functions – are at the heart of government effectiveness. They
translate political direction into the policies and programmes that keep
citizens healthy, safe, and economically productive. In order to do so,
however, they need to have both the right skills and institutional support to
deploy them effectively. This paper summarises insights from a recently
completed project that addressed this challenge. First, the paper identifies
four leadership capabilities that are necessary to respond to complex policy
challenges: values-based leadership, open inclusion, organisational
stewardship, and networked collaboration. Second, the paper outlines a
model for assessing senior civil service systems, i.e. the policies, processes
and tools needed to develop these capabilities and support leaders in using
them. The paper concludes with recommendations to help governments
take a systematic approach to the development and management of their
public service leaders. |
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