Improving customer orientation through service characters

dc.contributor.advisor	Löffler, Elke; Parrado, Salvador; Zmeškal, Tomáš
dc.date.accessioned	2018-11-26T12:15:57Z
dc.date.available	2018-11-26T12:15:57Z
dc.date.issued	2003-01-01
dc.identifier.uri	http://elib.ipa.government.bg:8080/xmlui/handle/123456789/814
dc.description	The Handbook has been written with the aim of giving the reader a ‘How To Do It’ guide, with lots of examples and illustrations of service charters. We intend that it will help readers to make a well-informed decision on choosing service charters as a quality improvement tool and to understand the necessary steps in draft - ing and using service charters eff ectively. In this way, we hope that the ideas in the book will help readers to make a greater contribution to their agency and to its key stakeholders.	bg_BG
dc.description.abstract	A handbook for improving quality of public services
dc.language.iso	en	bg_BG
dc.relation.ispartofseries	Синг. 64Б;
dc.title	Improving customer orientation through service characters	bg_BG
dc.type	Book	bg_BG